SHIPPING & RETURNS
Shipping Policy
RETURN & EXCHANGE POLICY​
Return and Refund Policy: If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for a credit, exchange for a different product, or a refund to the original payment method.
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We will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions.
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We do not offer returns OR exchanges on items due to incorrect size is chosen, change of heart on color (where applicable), etc. Please contact us via email if you're unsure before purchasing.
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If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address YOU provide during order processing.
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Order Cancellation
We will not cancel ANY order after receiving payment due to the automatic production of merchandise.
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Please note the following exceptions to our return and exchange policy:
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Discounted items are final and cannot be returned or exchanged
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Returned items must have no visible signs of wear or use to initiate a return or exchange
please contact us:support@christiancafemusic.com
SHIPPING POLICY
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​We are a print on demand company and all products are made to order. We print in house, hire, and use outsourced manufacturers to print our graphic designs for speed and quality. Some items will ship separately.
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Processing
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Apparel takes 3-7 business days to create. In some cases, due to item backorder, there may be a slight delay (usually of no more than 7 additional days).
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Once your order has shipped, you will receive your tracking number to the email you provided during check out.
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Due to the events regarding COVID-19, delays are worldwide with production/shipping times extending up to as long as 2 weeks.
US customers can expect to receive their item(s) in 5 business days or less. We do not currently offer expedited shipping.
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Canadian customers can expect to receive their item(s) in 10 business days or less. We do not currently offer expedited shipping.
International customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping.
International customers are responsible for any duties associated with the purchase.
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Please note that US customers receive tracking via USPS.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
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Expedited shipping
Expedited shipping is an option (on some products during check out), however, please note expedited shipping accelerates the shipping time, not the processing time. The expedited shipping time frame is between 3 to 5 business days.
Returns
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Additional
In some instances with graphic images (not font), the actual graphic may be increased in size for clarity in our store. This is not considered a defect in quality or product. Please note that colors may not be exact, but extremely close, due to digital mockup limitations and varying screen resolutions.
If for any reason there is a defect in our product, the customer has approximately 10 (calendar) days from the date of package RECEIPT to notify us of the defect.
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Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrectly provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.
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